059: Jimmie Singleton and Anton Zeiher, Senior Learning Environments Support Analysts at the University of Southern California

059: Jimmie Singleton and Anton Zeiher, Senior Learning Environments Support Analysts at the University of Southern California

0 0 hace 6 meses
The Senior Learning Environments Support Analysts at the University of Southern California, Jimmie Singleton and Anton Zeiher, discuss their respective roles in building the customer support department for USC's classroom technologies. How does having an operations team and a customer experience team help ensure both the hardware and functionality compliment the user satisfaction and needs of the faculty and staff? Hear how Anton and Jimmie work together to accomplish their common goal. ... Más informaciones

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